Bitrix24 (Cloud)

 

Subscription Free CRM+ Standard Professional
Price Free 69 99 199
Communication users (chat and Activity Stream) Unlimited Unlimited Unlimited Unlimited
Business tool users (tasks, CRM, calendars, Drive, workflows) 12 6 50 Unlimited
Online storage 5 GB 50 GB 100 GB Unlimited
Onboarding assistance first 7 days + + +
Technical support – + + +
Desktop app + + + +
Mobile app + + + +
Markeplace apps + + + +
Communcations        
Users Unlimited Unlimited Unlimited Unlimited
Business tools users 12 6 50 Unlimited
Admins 1 2 5 Unlimited
Shared menu – + + +
Activity Stream        
Video announcements + + + +
Collaborate by email + + + +
Announcements   +    
Polls + + + +
Appreciation badges + + + +
Chat        
Chat, audio and video calls + + + +
Group chats (public and private) + + + +
Drive        
Online storage 5 GB 50 GB 100 GB Unlimited
Personal/Group/Company drives + + + +
Cross device synchronization + + + +
One Drive, Google Drive, Dropbox, Box integrations + + + +
Online editing in GoogleDocs, MS Office Online + + + +
Local editing (MS Office, OpenOffice, LibreOffice) + + + +
In text search + + + +
Access rights + + + +
Public file sharing + + + +
Public folder sharing + + + +
Restrict public sharing – – + +
Document lock – – + +
Trash bin   +    
Version history 3 Unlimited Unlimited Unlimited
Calendars        
Personal/Group/Shared calendars + + + +
Event planner + + + +
Sync with external calendars + + + +
Workgroups        
Public and private groups + + + +
Projects + + + +
Groups with external users – – Unlimited Unlimited
Time and Reports        
Absense chart – – + +
Worktime and reports + + + +
Worktime tracking – – – +
Work reports – – – +
Meetings and briefings – – – +
Company portal        
Company structure + + + +
Employee directory + + + +
Employee directory export in Excel   +    
Sync with Outlook, CardDAV   +    
Workflows        
Activity stream workflows – – + +
Business Process designer – – + +
Records management – – – Unlimited
Tasks and Projects        
Kanban + + + +
Planner + + + +
Gantt chart (timeline) + + + +
Projects + + + +
Notifications + + + +
Checklists + + + +
Reminders + + + +
Delegating + + + +
Task time tracking + + + +
Task templates + + + +
Email to task + + + +
Task to email + + + +
Rate task + + + +
Task control + + + +
Report builder + + + +
Automation and triggers   +    
CRM, workflow, calendar, drive integration + + + +
Limit task planning to workday/workhours + + + +
Task dependencies 5 Unlimited Unlimited Unlimited
Custom fields in tasks – – + +
Template sharing – + + +
Task automation + + + +
Trash bin + + + +
Restore deleted tasks – + + +
CRM        
Leads, Contacts, Companies, Deals Unlimited Unlimited Unlimited Unlimited
Data Import/Export (CSV) + + + +
Migration from other CRM + + + +
Kanban in CRM + + + +
Sales target – + + +
History – + + +
Mobile CRM + + + +
CRM slider panel        
CRM timeline + + + +
Custom fields in CRM + + + +
Custom sections in CRM + + + +
Stage dependent fields   +    
Google Maps – + + +
Observers + + + +
Chat inside CRM   +    
Multichannel CRM        
Telephony + + + +
Email + + + +
Social networks and messengers + + + +
Sites and landing pages + + + +
Website live chat + + + +
Website forms + + + +
Callback form + + + +
Card scanner 12 100/month 50/mo Unlimited
Chat to CRM 100/mo Unlimited Unlimited Unlimited
Import emails to CRM last 3 days Unlimited last 3 days Unlimited
Other channesl via RestAPI + + + +
Leads        
Convert leads to contacts, deals, companies + + + +
Custom lead stages + + + +
Custom lead sources + + + +
Client management        
Contacts + + + +
Companies + + + +
Custom contact/company type + + + +
Custom industries + + + +
360 degree view + + + +
Contact import/export + + + +
Duplicate control + + + +
Deals        
Pipelines 1 Unlimited 10 Unlimited
Change pipeline – + + +
Recurring deals – + + +
Custom pipleline stages + + + +
Custom deal types + + + +
Convert deal to quote or invoice + + + +
Resource booking 6 Unlimited 24 Unlimited
Repeat deals and leads – + + +
Document builder – + + +
Invoices and online payments        
Custom invoice statuses + + + +
Recurring invoices – + + +
Online invoices + + + +
PDF invoices + + + +
Email invoices + + + +
Invoice templates + + + +
Paypal   +    
Quotes        
Custom quote statuses + + + +
Convert quote to invoice or deal – + + +
Quote template + + + +
CRM activities        
Tasks + + + +
Emails + + + +
Meetings + + + +
Calls + + + +
Call lists – + + +
Conversation recording + + + +
CRM communications        
Inbound/outbound emails from CRM + + + +
inbound/outbound calls from CRM + + + +
Inbound/outbound messaging from CRM + + + +
Inbound/outbound SMS texting from CRM + + + +
Product catalog        
Taxes + + + +
Currencies + + + +
Product properties + + + +
Measurement units + + + +
CRM website forms and chat widget        
Active website forms Unlimited Unlimited Unlimited Unlimited
Public form/chat page + + + +
Website widget + + + +
Remove “Powered by Bitrix24” branding – + + +
CRM Automation        
Triggers – + + +
Rules for leads – + + +
Rules for deals – + + +
Webhooks – + + +
Custom rules – + + +
Workflow designer – + + +
Reports        
Preconfigured reports + + + +
Custom report builder + + + +
CRM Access rights + + + +
Role based access rights + + + +
CRM access log – + + +
Marketing        
Bulk emails – 35 000 / month 50 000/mo 1 000 000/mo
Bulk SMS – + + +
Voice broadcasting – + + +
Bulk messaging – + + +
Rest API – + + +
Integrated telephony        
Phone number rental limit 1 number Unlimited Unlimited Unlimited
Display own number in caller ID. + + + +
Connect PBX via Rest API + + + +
Connect PBX via SIP-connector $49/mo $49/mo $49/mo $49/mo
Inbound/Outbound lines Unlimited Unlimited Unlimited Unlimited
Call routing + + + +
Call transfer + + + +
VoIP phone sets – + + +
Call intercepts + + + +
Internal extensions + + + +
Workhour settings + + + +
Voicemail and greetings + + + +
Call recording 100/mo Unlimited Unlimited Unlimited
Telephony access rights – – + +
Automatic dialer – + + +
IVR (voice menu) – 2 levels 2 levels Unlimited
Call quality evaluation – + + +
Queue groups 1 Unlimited Unlimited Unlimited
Queue group size 3 Unlimited Unlimited Unlimited
Call to all distrtibution mode – + + +
Call source tracking – + + +
Sales Intelligence + + + +
Additional CRM features        
Extended duplicate search – + + +
Contact center        
Channels 1 Unlimited Unlimited Unlimited
Social networks and mobile messengers + + + +
Save to CRM 100/mo Unlimited Unlimited Unlimited
Routing + + + +
Workhour settings + + + +
Conversation transfer between employees + + + +
Conversation transfer between channels + + + +
Greetings and automatic replies + + + +
Contact information capture + + + +
Canned replies + + + +
Website chat 1 Unlimited Unlimited Unlimited
Route chat to all distribution mode – + + +
Client convesation rating – + + +
Supervisor conversation rating – + + +
Open channel access rights – – + +
Analytics report   +    
Statisitics   +    
Export to Excel   +    
Webmail        
2 way email sync + + + +
Inboxes per user 1 10 5 10
Shared inboxes – Unlimited Unlimited Unlimited
Email import limit last 3 days 30 days last 30 days Unlimited
Email to task + + + +
Email to CRM + + + +
Sites and landing pages        
Online storage 5 GB 50 GB 100 GB Unlimited
Sites 1 10 10 Unlimited
Web pages Unlimited Unlimited Unlimited Unlimited
Use own domain name + + + +
Site templates + + + +
Copy web pages + + + +
Google Analytics + + + +
Google Maps + + + +
CRM website forms + + + +
Live chat widget + + + +
Callback request form + + + +
Remove “Powered by Bitrix24” branding – + + +
Account settings        
Two factor authorization (OTP) + + + +
Restrict access by IP address – – + +
Add your own logo – – + +
Online Store        
Stores 1 1 10 Unlimited
Orders Unlimited Unlimited Unlimited Unlimited
Products 100 3000 5000 Unlimited
Revenue Unlimited Unlimited Unlimited Unlimited
Transaction processing 0 0% 0 0
SKU + + + +
Sets and bundles – – – +
Variable prices – – – +
Discount templates + + + +
Discount builder – + + +
Coupons + + + +
Cumulative discounts – – – +
Automation rules – + + +
Payment processing + + + +
Shipping costs calculator + + + +
Stock management – + + +
Inventory management (documents) – – – +
External marketplaces – + + +
Miscellaneous        
Custom account URL (own domain name) – – + +
Backup restore – – + +
Disable OTP for admin – + + +
Move Bitrix24 account to another zone + + + +